Customer Service & Support
The foundation of every Baton Rouge Digital Products relationship.
At BRDP, our number one goal is to provide a service experience “no one can copy.” For over 60 years, we’ve offered expert installation, service and repairs — performed by factory-trained IT and service specialists — to keep your digital office products at the peak of reliability and to keep production levels high. Our maintenance agreements provide the best buyer protection in the industry, including a two-hour (or less) response time for on-site service calls.
What can you expect from our team? For starters:
Expert Service & Repairs
We solve your printer, copier and other office equipment needs with a high degree of expertise and confidence. We are an:
- Authorized Kyocera Dealer
- Authorized Riso Dealer
- Authorized Standard Dealer
- Authorized Epson Inkjet, Plotters & Printers Dealer
- Authorized MBM Dealer
- Authorized Martin Yale Dealer
Deep Industry Knowledge
Our technicians average more than 25 years in the industry, and our team works hard to stay on top of both current and emerging technologies so we can meet your needs with the right solutions. If you ever have questions, we’re your go-to resource.
Never An “It’s Not My Job” Attitude
All BRDP departments and staff work together to support every customer, every day. Anyone on our team can help you and make sure your needs are fully addressed.
Two-Hour Response Time
That’s our service average, and we’re always working to make it even shorter.
An Understanding of Your Business
We want to know how you use office technology and where your business is headed, so we can help you anticipate future needs. We can even function as a remote IT server if your office is inaccessible or equipment unavailable for any reason.
Have a question? Contact us to learn more about what BRDP and our service-first approach can do for you.